Job Description – IT Specialist

Job Title: IT Specialist

Department: Information Technology

Location: Head Office

Reports To: IT Manager / Head of IT

Job Summary

The IT Specialist is responsible for maintaining and supporting the organization's IT infrastructure, ensuring the availability, security, and performance of computer systems, networks, servers, business applications, and end-user devices. The role provides technical support to Head Office and Project Offices while ensuring compliance with company IT policies and cybersecurity standards.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to Head Office employees.
• Install, configure, and maintain desktops, laptops, printers, scanners, IP phones, and other IT equipment.
• Manage Windows operating systems, Microsoft 365, Active Directory, and user accounts.
• Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
• Install, configure, and troubleshoot network devices including switches, routers, and firewalls.
• Monitor server health, storage, backups, and disaster recovery processes.
• Maintain antivirus, endpoint security, firewalls, and cybersecurity controls.
• Manage email systems, shared drives, file permissions, and cloud services.
• Support ERP, HRIS, ATS, document management systems, and engineering software as required.
• Coordinate with vendors for hardware procurement, warranties, and Annual Maintenance Contracts (AMCs).
• Maintain IT asset inventory, software licenses, and equipment allocation records.
• Perform preventive maintenance and system upgrades.
• Prepare IT documentation, SOPs, user manuals, and technical reports.
• Ensure timely resolution of helpdesk tickets within defined SLAs.
• Support video conferencing systems and meeting room technology.
• Train employees on IT best practices and cybersecurity awareness.
• Provide remote support to project offices across Pakistan when required.
• Ensure compliance with company IT policies and data protection standards.